The box and cables may have been removed by the previous occupiers. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The cable could be hidden within, or behind, furniture. QuickStart, set up and connections. Just joined Virgin awaiting for the delivery of the set up. Broadband and TV deals. I have also checked outside and there is no box either on my property or on my boundary wall. Search ISP News. 2. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. The closest I could find was this, which. on 04-02-2023 11:17. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. . It should be free of charge. Options. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. Teki, Mar 28, 2020. Hello! I was told I could do a self install kit for my broadband installation next week. Got my virgin media self install kit but I don't have a virgin socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The wall box may be branded with the logos of an old cable TV company (not VM). However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. 100. RedTomato said: I removed my Virgin cable about a month ago. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Reply. 1 [or 192. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Looking for specific info? Customer reviews. Can see - 5322120. --. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. However, I do not have any of the specified wall sockets available. However, I do not have any of the specified wall sockets available. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Hi Tony, which product would you recommend from Amazon?. Broadband set up issues. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Getting started & FAQ. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If you have more than one located on different floors, try to place one directly over the other. 0 Kudos. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Phone. provided, I shall give them a call tomorrow. If you can get Quickstart, you can choose one of two delivery options. I’m sorry to hear of the issues that you’re having with your installation. I unscrewed it and there is a male isolator inside the box. I'm sorry to see you're struggling to find the connection which leads in to the property. Old Virgin Media box and poor signal. Let us know if there's any further issues. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Tudor. Virgin Mobile. There must have been a previous installation or you would not have been offered a self install. Tudor. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Sorry to hear of the lack of wall socket on the inside of your property. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. both appear. Back a step. I'm a Very Insightful Person, I'm here to share knowledge. Don't touch it. New Install Assistance. The first thing is to start making alternative arrangements for your internet connectivity. 4. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Looks like the cable is possibly there but not connected. Thanks for your post. We have a virgin media wall socket with an ethernet port in the wall but no round cable. To get the cable removed or reburied, I'll need to get. Entertain me; Broadband Deals. on 12-01-2023 10:45. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. RedTomato said: I removed my Virgin cable about a month ago. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Security matters. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. This video will show you how to install a Virgin Media extension cable. If there. You need something called a barrel to connect the two. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I’ve had a look for the brown box outside the place i just moved in. Fortunately potentially destructive surges are extremely rare. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. Even sitting in the room above the router, the WiFi was dreadful. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. You can also check for a loose cable as not all properties have a socket. Virgin Media; My Virgin Media; Shop; Help;. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. on 05-04-2023 09:20. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. 0 Kudos Reply. We have the quickstart pack but sadly cannot get broadband set up and working. Can anyone please help me. However the wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. we’ve just moved in to our new house. The other is marked TV, & this is used for TV & Broadband. Plug the cables into the Hub. However, I do not have any of the specified wall sockets available. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 4. self install. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. VM don't use fibre inside the property. however the previous tenant had BT. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My Virgin Media App. 9 to th. Browse Virgin Media Virgin Media Community. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. AnthonyRaw1986. Kath_F. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Sometimes there is no wall box, just a trailing cable. com and book a technician. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. . . Phone line - 5 mins. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. . Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Awful first impressions of Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Sign in . It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. All the wall sockets I can see are for BT. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. TV box - 15 mins. There should be a wall mounted box somewhere inside that has an F socket on it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You should see a cable going through the wall and if you trace this inside, you should get the cable. Home Phone. VM guy was happy with that and did a nice neat job inside. If possible, I would like to get rid of this rather ugly white. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. So I’ve tried inserting it to the socket below it instead but it’s not working. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. They'll then install a fibre socket inside. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Entertain me; Broadband Deals. 168. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. Forum; Apps. We would like to show you a description here but the site won’t allow us. That is the correct fitting, it should push on unless its too loose inside the large housing. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Damaged Wall socket. But its still failing to get any connection (i think i. Hi Virgin Media, I'm also having the exact same problem. I'm sorry to hear about the missing wall socket. This hole will typically be up to 1cm in diameter and often positioned near your front door. I am going to cancel. My VM Router is is my office adjacent to hall. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Options. Chris. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Options. Switched On Families. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have been given other details for the account such as the account number/area code and. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. The Openreach sockets do not work for Virgin Media. cable from wall. )In this video, I am showing the sta. Internet. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I was sent the pack as. I don’t it is fibre cable. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. on 12-01-2023 21:04. Account - Mobile. . Thank you for the tel no. 1 ACCEPTED SOLUTION. You may need to use the. On your installation day, your engineer will arrive in a. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. CryptoRobert_P. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. These are the parts I could find, they were screwed into the end on the coaxial cable. No virgin media wall socket. Standard Member. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. It could be that a previous owner has cut the cabling out. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I have signed up as a new user for Virgin Fibre. I’ve come to. • Check the connection is tightly connected, it will make a 'click' noise. . I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Phone. Connect the Hub’s power cable with the blue tab. which will give you a general idea of VM fixtures and fittings. Verify that the white cable is securely connected to the Virgin Media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. It may just be a cable rather than an internal wall box. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Available with M50 broadband or faster. All the cabling is the property of Virgin Media and must not be touched. on 30-12-2022 13:41. The pre-install team number is 0800 052 1734. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. - 5346428. Armed with this knowledge, homeowners will be able to. If there is one you need to trace it back to the wallbox outside where it will connect to a. Both your fibre cable and Wi-Fi router will be plugged into this. Verify that the white cable is securely connected to the Virgin Media wall socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Re: No Virgin Media wall socket internally. 0. Trouble shooter. on 24-01-2022 21:07. Eric714. It is likely you will be waiting a few days. You can also identify a split socket looking at the side. Re: No Wall Socket for Quickstart. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My order is p. )In this video, I am showing the sta. All forum topics; Previous topic; Next topic; 14 REPLIES 14. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Virgin Mobile. Security matters. ” I did not get a silver terminator cap in my packaging to send back. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Second, you'll likely need a manned installation for your VM services. How about using a 10m RJ11 to RJ11 telephone cable. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Some of the cables hanging out the wall were cut off after the house improvements. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Broadband. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. 0 Kudos Reply. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Virgin Media;. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Entertain me; Broadband Deals. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. Tried the virtual assistant but it didn’t prove helpful. Learn more. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Be aware it may complicate things though if you do come to order cable in the future. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). But I have no Virgin Media Wall socket in my house. Re: cable not fitting wall. Hi. The openreach socket can take a landline cable or an ethernet cable. Virgin Media Quickstart set up. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Account - Mobile. 100. The cable going in will be a double “shotgun barrel” type cable. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. I don't longer work there. There’s even no BT wall socket. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. on 15-02-2022 10:03. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Re: No wall socket. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Chris. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The connector with the yellow label looks like your VM connection, the other two look like satellite. wi-fi. cheshire_man. Measuring a compact 230x153x55mm and weighing 1. wall socket. . 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Sign in . My Virgin Media App. Get the Hub ready by connecting the wires. If it is a loose cable. There should then be. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. In response to Jonny-M. 1 ACCEPTED SOLUTION. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. We can certainly work to get an engineer booked in to get this installed. Account - Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Trouble shooter. @goslow wrote: If your existing coax cable from the hub runs to the outside omnibox and the phone wire does the same then the VM tech may be able to follow the existing coax cable route from the hub for a new phone wire and make the link inside the omnibox outside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. on 30-09-2022 14:24. Networking and WiFiSame thing happened, and on all the wall phone points. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Dave. Checked every room in the new house but there were none. 168. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Tudor. Or you may be quicker than average! You won’t be involved the whole time. VM don't use fibre inside the property. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. com. Plug the cordless base. ahhh the rubbish that is CS - you could try this. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. ) Options. There will be a seperate connection inside the interior wall box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. I highly doubt my landlord will allow a virgin coax. 4 out of 5 stars. All the wall.